Privacy

Drox Pty Ltd, ACN 701 899 210. Last changed 13 October 2026.

What this page covers

This page is about the Drox website, usedrox.com: the pages anybody can open, the forms on them, and the cookies they set. It does not cover the Drox product itself. Documents, drawings and project records inside Drox belong to the organisation that invited you to the project and are handled under our agreement with that organisation.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Booking a demo

The Book a demo form asks for your name, work email and company, and optionally a phone number, what you would like to see, when suits you, and a note. We use these to arrange and run the demo and to follow up afterwards. We do not use them for anything else, and we do not sell or share them.

With the form we also record:

• The label on the link or QR code you arrived by, so a request from a business card at a conference is told apart from one from the website.
• The campaign parameters on the page you first opened, if there were any: utm_source, utm_medium, utm_campaign, utm_term, utm_content and Google’s click id, gclid. Your browser keeps them for the tab session and sends them only if you send the form, so we know which campaign brought the request. They identify a campaign, not you.
• The page you came from and your browser’s user agent string, as every web request carries them.

A request is stored in our database and emailed to our team. We keep it while we are talking to you about Drox, and delete it when you ask us to.

Asking Drox a question

The assistant on the home page, offered after a minute on the page and always one press away in the corner, answers five questions about Drox per browser. A cookie counts those five; it holds a random id and nothing about you. If you then leave your name, email and phone number, we store them with the questions you asked and the answers you got, so whoever follows up can pick up where the conversation left off. The same campaign parameters as a demo request are recorded with it.

Cookies and what they do

When you first open the site a banner asks whether to accept cookies beyond the essential ones. Your answer is stored in your browser so you are not asked again. Whatever you answer, the site stores the campaign parameters described above in your browser tab, for the demo form only, the Ask Drox counter, and, once you close the chat prompt, a note in that tab so it does not offer itself again.

If you accept, we also set:

• Our own analytics. A random visitor id and session id in your browser, used to record which pages were viewed, for how long, and where the visit came from. These go to our own servers and nobody else.
• Google Analytics and Google Ads, loaded through Google Tag Manager. They record the pages you view and, after a demo request, that one was made, so we can see which advertising works. Google may set its own cookies and combine what it collects here with what it holds about you. See Google’s privacy policy.
• Meta Pixel and LinkedIn Insight Tag, when we advertise on those platforms, for the same purpose. See Meta’s privacy policy and LinkedIn’s privacy policy.
• Mux, which hosts the product film and, with consent, measures how much of it is watched.

None of these are set if you choose essential only, and we never pass your name, email, phone number or company to any of them. Google, Meta, LinkedIn and Mux are based in the United States, so what they collect leaves Australia.

To change your answer, clear this site’s data in your browser and the banner will ask again.

Where it is kept

Our database and the files behind the website are hosted with Amazon Web Services in Sydney, Australia. Emails to our team go through the same provider.

Seeing, correcting or deleting your details

Email contact@usedrox.com from the address you gave us and say what you would like: a copy of what we hold, a correction, or deletion. We answer within 30 days. Deleting a demo request removes it from our database and our mailbox; it cannot recall anything Google, Meta or LinkedIn recorded through their own cookies, which you manage with them.

If you think we have mishandled your information, tell us at the same address first. If you are not satisfied with our answer you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

When what the website collects changes, this page changes with it, and the date at the top says when. Our principles say why we work this way.